Clancy Brothers Pest Control

Customer Service Representative

Quincy, MassachusettsPart-time
$24 - $28 hourly
About the Job
Customer Service Representative

$24–$28/hour | Full-Time | 🏢 In-Office | Clancy Brothers Pest Control
Monday–Friday, 8:00 AM – 5:00 PM (Occasional Saturdays)

More Than Just Answering Phones.

If you’re someone who thrives on organization, loves fast-paced work, and keeps everything running smoothly, this role is for you.

At Clancy Brothers Pest Control, you’ll play a key role in operations, customer experience, and team coordination—not just basic customer service.

 What You’ll Do:
  •  Answer inbound calls and assist with scheduling & service questions.
  •  Review and release daily work orders with strong attention to detail. 
  •  Support technicians with routing, updates, and real-time communication. 
  •  Create follow-ups to ensure nothing gets missed. 
  •  Assist with collections (texts, emails, and calls). 
  •  Maintain accurate notes, records, and internal systems. 
  •  Help improve workflows and daily operations.
 
What We’re Looking For:
  •  Experience in customer service, admin, or office roles.
  •  Highly organized and detail-oriented. 
  •  Ability to multitask in a fast-paced environment. 
  •  Strong communication skills (phone + written). 
  •  Tech-savvy and quick to learn systems. 
  •  Problem-solver who takes initiative.
 
Bonus Points If You Have:
  •  Scheduling or dispatching experience.
  •  Pest control, home service, or field-service background. 
  •  Collections or account management experience.
 
Pay & Benefits:
  • $24–$28/hour (based on experience).
  •  Paid Time Off (PTO) + Paid Holidays.
  •  Performance-based bonuses. 
  •  Ongoing training & development. 
  •  Clear path for growth and advancement.

Why Join Us?
  •  Stable, growing company with long-term opportunities.
  •  Team-oriented, supportive environment. 
  •  Role with real impact on daily operations. 
  •  Opportunity to grow into leadership or specialized roles.
 
Apply Today
If you’re the person who keeps things organized, solves problems quickly, and takes pride in doing things right- we want to meet you.